News & Media

Years in current job: Less than 1

Years in banking: 20

How has the Covid-19 pandemic changed the banking industry?

I think the Covid-19 pandemic changed the banking industry in respect to technology. A lot of banks did not have the infrastructure in place and/or policies to handle employees working from home, accepting electronic signatures on documents and security.

How will the new presidential administration affect banking regulations and oversight?

I don’t think the current administration has had an opportunity yet to address any of what President Biden’s platform was during the election, which was to re-enforce reforms to protect consumers, provide greater access to credit and financial services and prevent banks from engaging in risky lending and investment practices. I think eventually there will be tighter regulations for banks.

What can traditional banks learn from the fintech industry?

Traditional banks can learn how the fintech industry leverages technology to serve a wide range of financial needs. I think more traditional banks will partner with the fintech industry to obtain higher goals and increase their reach with clients.

What is your biggest career accomplishment?

My biggest accomplishment has been able to use everything I have learned in my 20-plus years in banking, especially in a male-dominated field, to help position Eclipse Bank as one of the leading banks in Louisville.

Tell us about an interaction with a client that has stuck with you.

In one of my many roles in banking, I helped a couple who had fallen on hard times, and part of their home had suffered water damage. I was able to provide them a loan to help fix their home and be able to afford the payments without causing more harm. They have stuck with me because even when I had a better opportunity and a different role at another bank, they kept in contact and were able to overcome their hardship.

What technology has proved transformative for the banking industry and why?

I think with the pandemic, everyone has had to adjust and platforms like Zoom and Microsoft Teams has helped lenders keep visual contact with their customers.

How would you describe banking customers’ attitudes as we emerge from the pandemic?

Banking customers are optimistic. There are jobs available again, a seller’s market, and restrictions are lessening as more people are getting vaccinated.

Will we ever see a cashless society?

Eventually, there will be a cashless society, but I don’t think it will happen quickly. The pandemic has, in my opinion, assisted our society to head in that direction; however, people still like to see and hold their money.